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Health Charities

Macmillan Cancer

Macmillan Cancer Support
One in three of us will get cancer and it’s the toughest thing most of us will ever face. If you’ve been diagnosed with cancer, or a loved one has, you’ll want a team of people in your corner supporting you every step of the way. Macmillan provide practical, medical and financial support and push for better cancer care.

Marie Curie Cancer Care

Marie Curie Cancer Care is a UK charity dedicated to the care of people with terminal cancer and other illnesses. Over the financial year 2010/11, we reached a total of 31,799 patients

Youth Health Talk

YouthHealthTalk
Youthhealthtalk enables young people, their family and friends, and professionals such as doctors and teachers to understand young people's experiences of health, illness and life in general. The website feature real-life accounts of issues such as effect on work and education, social life and relationships, consulting health professionals and treatment.

Complaints

How to complain

Customer service formThe staff at Brunel make every effort to give the best service possible to everyone who attends our practice.

However, we acknowledge that things can sometimes go wrong, and that this could result in a patient feeling that they have a genuine cause for complaint.

If things do go wrong, we hope that the matter will be settled as quickly, and amicably, as possible.

To raise a complaint with the practice, please contact the Brunel Patient Liaison Lead who will be happy to address your concerns.

Brunel Patient Liaison Lead, St Albans Road, Babbacombe TQ1 3SL

Tel: 01803 312233

Email: brunel.torquay@nhs.net

Further written information regarding the practice complaints procedure, and what to do if your complaint has not been resolved to your satisfaction, is available at all three Brunel surgeries. Please ask at Reception for a Patient Experience Leaflet.

You can view and download information about how to complain by clicking on the link below;

Brunel Patient Experience Leaflet



 
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