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Complaints

How to complain

Customer service formThe staff at Brunel make every effort to give the best service possible to everyone who attends our practice.

However, we acknowledge that things can sometimes go wrong, and that this could result in a patient feeling that they have a genuine cause for complaint.

If things do go wrong, we hope that the matter will be settled as quickly, and amicably, as possible.

To raise a complaint with the practice, please contact the Brunel Patient Liaison Lead who will be happy to address your concerns.

Brunel Patient Liaison Lead, St Albans Road, Babbacombe TQ1 3SL

Tel: 01803 312233

Email: brunel.torquay@nhs.net

Further written information regarding the practice complaints procedure, and what to do if your complaint has not been resolved to your satisfaction, is available at all three Brunel surgeries. Please ask at Reception for a Patient Experience Leaflet.

You can view and download information about how to complain by clicking on the link below;

Brunel Patient Experience Leaflet



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