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Online Services

Patient Access is an on-line service that allows patients to;

  • book and cancel GP and blood test appointments
  • order repeat prescriptions
  • view selected medical records
  • send secure messages to the practice

REGISTERING FOR PATIENT ACCESS

To register for Patient Access, please visit the surgery, bringing identification documents with you. Ideally this should be;

  • two forms of photo-ID, OR...
  • one form of photo-ID + a bank statement

Photo-ID can include a photographic driving licence, passport, bus-pass or student ID card.

Any bank statement presented will only be used to cross-check address details and will never be copied.

ID verification requirements are stringent because Patient Access allows the user to see some parts of your medical record.

Once your ID has been checked a registration form will be printed for you containing your User ID and password - this information can then be used to set up your Patient Access account.

PLEASE NOTE THAT ONLINE SERVICES ARE NOT AVAILABLE FOR PATIENTS UNDER THE AGE OF 16

PATIENTS WITHOUT PHOTO-ID

If you cannot present ID, but would like to use Patient Access, please tell us and we will ask your GP to vouch for your identity.

PATIENTS WHO CANNOT VISIT THE SURGERY

If you are housebound but would like to use Patient Access, please tell us and we will ask your GP to vouch for your identity.

PATIENT ACCESS TRAINING

Free training is available for patients who would like to use Patient Access but would like a little extra help. This training is available from Healthwatch Torbay. You can contact Healthwatch in the following ways;

Freephone: 08000 520 029

Website: www.healthwatchtorbay.org.uk

Email: info@healthwatchtorbay.org.uk

Freepost: RTCG-TRXX-ZZKJ, Healthwatch Torbay, Paignton Library, Great Western Road, Paignton TQ4 5AG



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