COMMUNICATING WITH PATIENTS
We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.
We want to know if you need information in braille, large print or easy read. We want to know if you need a British Sign Language interpreter or advocate.
HANDY HINT - WEB PAGES IN LARGER FONT
To view a web page in larger font, click Ctrl +
To view a web page in smaller font, click Ctrl -
We want to know if we can support you to lipread or use a hearing aid or communication tool.
Accessible Information Form
WEBSITE ACCESSIBILITY INFORMATION
Our website pages are designed so that you can change the style, size and colour of the font used, as well as the background colour. If you wish to do so, please see the guides below.
Customise settings in:
- Have problems seeing the screen
- Find it difficult to use the mouse or keyboard
- Need help with language or reading websites
then we recommend you visit the BBC website My Web My Way, which provides advice on how to make your computer easier to use, whether you are a Windows, Mac or Linux user.
PATIENT GUIDE TO SERVICES
NAMED ACCOUNTABLE GP
All Brunel Medical Practice patients have a Named Accountable GP responsible for their overall care at the surgery. This does not change which doctor you see.
If you would like to know who your named GP is, please ask at reception.
It’s Your Practice: A patient guide to GP services has been put together by the Royal College of General Practitioners (RCGP) for patients.
This guide has been produced as part of the RCGP’s aim to build stronger relationships between you and your doctors and encourage the involvement and inclusion of you in your own care.
The guide provides helpful information on all aspects of using GP services: from finding and choosing a practice and how to get the most out of a GP consultation to accessing health records and understanding patients’ rights and responsibilities.
It is split into several sections including:
- General Practice explained
- Choosing the right practice for you
- Registering with a GP practice
- Seeing your GP – consultations
- Seeing your GP – the next steps
- After your GP consultation
- Your health record
- Your rights and responsibilities as a patient
- Get involved with your practice
The publication is part of a push by the NHS as a whole to encourage you to understand how you can get the most out of primary care – which also includes how you can become more involved in monitoring your own health.