LATEST PRACTICE NEWSLETTER
Click here to see the latest newsletter giving details about new staff at the practice, online services and new data protection regulations.
SURGERY CLOSURE - THURSDAY 24th MAY
Babbacombe, St Marychurch and Shiphay surgeries will be closed on Thursday 24th May between 12.30pm and 1.30pm for staff training.
During this time all incoming calls to the practice will be answered as normal.
Our apologies for any inconvenience caused.
BREAST SCREENING ALERT HELPLINE
Patients seeking further information regarding the Breast Screening Alert on 2nd May are advised to call the dedicated helpline on 0800 169 2692.
NHS HEALTH CHECKS
Five-yearly NHS Health Checks are available for 40-74 year old patients.
Please note that these checks are not available for patients who have not been previously diagnosed with diabetes, hypertension, stroke, atrial fibrillation and chronic kidney disease.
Please phone the surgery to book a twenty minute appointment with a Health Care Assistant - there is no need to wait for an invitation to attend.
Your NHS Health Check will include a blood test, urine test and healthy lifestyle advice. When you arrive at the surgery for your appointment please use the Health pod in the waiting room to record your height, weight and blood pressure.
For more information about NHS Health Checks, please click here
eCONSULT IS NOW AVAILABLE ON THIS WEBSITE...
This service allows you to;
...get information and advice about a range of health problems online
...find out about the most appropriate source of help and guidance for you
...communicate with your GP online
...send a query to your GP and practice staff without using the phone or coming in for a face-to-face consultation
You can send a query to your GP, and will receive an answer from the practice within 24 working hours.
You don't have to present ID to the surgery, or sign-up and register for this service in order to use it.
See posters and information in all the surgeries for further information.
NHSquicker - HELPING YOU TO ACCESS URGENT CARE
NHSquicker gives you live waiting and travel times for NHS urgent care in this region. It provides information about the healthcare services available to you based on your location, helping you to choose the right service and spend less time waiting.
The combined waiting and travel times estimate how long it will take you to be seen by each service. Our emergency departments are busy and often - for a minor injury - you could be seen quicker elsewhere.
Always remember to dial 999 in the event of a life-threatening emergency.
To find out more about NHSquicker and download the app, please click here
ONLINE SERVICE - PATIENT ACCESS
Patient Access is an on-line service that allows patients to;
book and cancel GP and blood test appointments
order repeat prescriptions
view selected medical records
send secure messages to the practice
PLEASE NOTE THAT ONLINE SERVICES ARE NOT AVAILABLE FOR PATIENTS UNDER THE AGE OF 16
REGISTERING FOR PATIENT ACCESS
To register for Patient Access, please visit the surgery, bringing identification documents with you. Ideally this should be;
- two forms of photo-ID, OR...
- one form of photo-ID + a bank statement
Photo-ID can include a photographic driving licence, passport, bus-pass or student ID card.
Any bank statement presented will only be used to cross-check address details and will never be copied.
ID verification requirements are stringent because Patient Access allows the user to see some parts of your medical record.
Once your ID has been checked a registration form will be printed for you containing your User ID and password - this information can then be used to set up your Patient Access account.
PATIENTS WITHOUT PHOTO-ID
If you cannot present ID, but would like to use Patient Access, please tell us and we will ask your GP to vouch for your identity.
PATIENTS WHO CANNOT VISIT THE SURGERY
If you are housebound but would like to use Patient Access, please tell us and we will ask your GP to vouch for your identity.
PATIENT ACCESS TRAINING
Free training is available for patients who would like to use Patient Access but would like a little extra help. This training is available from Healthwatch Torbay. You can contact Healthwatch in the following ways;
Freephone: 08000 520 029
Freepost: RTCG-TRXX-ZZKJ, Healthwatch Torbay, Paignton Library, Great Western Road, Paignton TQ4 5AG
TEST FOR PROSTATE CANCER
Following articles in the media and on television, please click on the link below to read more about prostate cancer testing and all the latest guidance;
Information about testing for prostate cancer
NHS PRESCRIPTION CHARGE INCREASE
From 1st April 2018 NHS prescription charges will be increasing.
Please click here for details.
BRUNEL & PARKHILL MEDICAL PRACTICES
ARE WORKING EVEN CLOSER TOGETHER
SHARING BRUNEL FACILITIES WITH PARKHILL
Sherwell Valley Road surgery (a branch of Parkhill Medical Practice) has now closed.
Clinicians from Parkhill Medical Practice will be providing services for their registered patients at Brunel’s branch surgery in Shiphay (Collaton Road Torquay TQ2 7HH).
This will commence early March 2018.
This will NOT impact on the service and care currently provided to Brunel patients. Parkhill patients will only be seen by Parkhill medical staff.
Parkhill patients can access these appointments by contacting the Parkhill Reception team on
With thanks, Brunel and Parkhill Medical Practices
PHLEBOTOMY APPOINTMENTS ON PATIENT ACCESS
From 1st March patients who have been asked to have a blood test by their GP will be able to book blood test (phlebotomy) appointments online via the Patient Access service.
As well as blood tests requested by a GP this will also include regular blood tests for medication monitoring, INR finger-prick tests and blood tests preceding your annual health check.
Patient Access is an easy-to-use online service which enables patients to book appointments and request repeat prescriptions online.
If you would like to sign up for Patient Access simply bring two forms of photo-ID to the surgery (or one form of photo-ID plus a bank statement) and reception staff will register you for the service.
Blood test appointments will be available on the Patient Access website soon!
Click here to see more details about Patient Access
BABY & CHILD IMMUNISATIONS
The World Health Organisation has issued up to date guidance on the consequences of choosing not to vaccinate your baby/child.
When making a decision about immunisation of your child, please ensure the decision you make is an informed one! Please read the information provided and or talk to a qualified health professional.
Click here to see the latest information from the WHO
PARKHILL & BRUNEL COLLABORATION
Click here to find out how this will work
INFORMATION FOR PARKHILL PATIENTS
Click on the link below to find out more about the way that Parkhill and Brunel medical practices will be working together in the future.
Find out more about how Parkhill & Brunel are working together
BRUNEL MEDICAL PRACTICE
The national shingles immunisation programme is currently available to people who were born between the following dates
02/09/1942 - 01/09/1947
02/09/1937 - 01/09/1939
Once you reach 80 years old you are no longer eligible for the vaccination. If you would like to have then shingles vaccination and you are eligible, please book an appointment with a practice nurse.
New cohort of year 13 students are now eligible for the MENACWY vaccination. This vaccine is available up until the age of 25.
CHANGES TO MONDAY OPENING TIME AT BABBACOMBE & ST MARYCHURCH SURGERIES FROM MONDAY 5th JUNE 2017
It has become necessary to change Brunel’s Monday morning opening time to ensure continuing safe care for ALL our patients.
Across the country demand is high for GP appointments. While we recognise that lack of access to appointments can be very frustrating, it is our duty to prioritise care for our vulnerable and acutely unwell patients. Demand is especially high on Mondays when our surgeries have been closed for two days over the weekend.
Large numbers of patients now queue to book on-the-day appointments at 7.30am on Monday mornings when surgery doors open. This means that – when our phone lines open at 8.30am - very few appointments remain for patients who are too unwell to attend the surgery at 7.30am.
Surgery doors at Babbacombe and St Marychurch surgery will now open at 8.00am each Monday and on Tuesdays following Bank Holidays. URGENT appointments will then be available with a GP between 8.00am and 9.00am. No appointments later than 9.00am will be available for booking until 8.30am.
These changes will allow GPs to focus their attention on urgent/acute medical problems that have developed over the weekend and cannot safely wait until later in the week. It will also allow all patients equal access to appointments from 8.30am onwards on Mondays.
We respectfully request that patients with non-urgent/longstanding medical problems will delay booking an appointment until later in the week.
Please consider Monday to be an URGENT care day, so that our GPs can provide safe, high-quality care for those patients who are most in need.
We are endeavouring to find new ways for all patients to access our services, and we hope that this change will reduce patient frustration.
We particularly request that patients treat our reception staff with respect. Problems with appointment availability are never the responsibility of the receptionist.
We value suggestions from all our patients, so please continue to share your ideas for improvement with us.
Brunel Medical Practice
We are currently experiencing a shortage of on-the-day GP appointments due to a combination of greatly increased and unprecedented demand for services and GP absence.
If the appointment that you request is not immediately available for you, please understand that this is not the fault of our reception staff. We respectfully request that reception staff are treated with courtesy at all times.
Please note that we operate a zero-tolerance policy towards abuse of our staff.
If you need urgent medical attention, then you will be offered a telephone call-back from a GP. The GP will assess your problem during the call. The Doctor will offer advice and, if appropriate, generate a prescription for you. If you need to be seen by a Doctor, the GP will invite you to attend a mutually convenient appointment.
Please note that GP's have access to appointments that are not available for booking by reception staff, just for this purpose.
PLEASE TREAT OUR RECEPTION STAFF WITH COURTESY AT ALL TIMES. THEY ARE DOING THEIR VERY BEST TO HELP YOU ACCESS THE SERVICES YOU NEED.
Thank you for your support.
From all of the Doctors and staff at Brunel Medical Practice.
FEDERATING WITH LOCAL PRACTICES
Following recent meetings, Brunel Medical Practice, Chilcote Surgery, Parkhill Medical Practice and Southover Medical Practice will begin to work collaboratively in a federated model which will be known as Riviera Health Care.
Rivera Health Care would like to take this opportunity to formally announce to our practice colleagues in the South Devon and Torbay CCG footprint, the CCG and NHSE our aim to embrace a new model of working, with a view to ensuring sustainability now and in the future.
The pace of change we find ourselves now working within is fast, relentless and unprecedented. As a result practices can no longer work in isolation without the support that a federated model can offer.
Riviera Health Care intends to initially work on one or two smaller projects with an aim to get used to new closer working relationships and embedding those changes before tackling larger and more labour intensive work streams.
We have agreed to start our journey with identifying any synergies where we may be able to utilise resources more effectively.
Riviera Health Care aims are simple; Closer Smarter Working
INFORMATION ABOUT REPEAT PRESCRIPTIONS
Information about Managed Repeats
Pharmacy Letter to Patients
NAMED ACCOUNTABLE GP
From 1st April 2015 all Brunel patients, including children, have a Named Accountable GP responsible for their care at the surgery. This does not change which doctor you can see.
If you would like to know who your GP is, please ask at reception.