Except in emergencies, all consultations are made by appointment.
Appointments are made via a central computer system and our Appointment Line is open between 08:30hrs and 1800hrs Monday to Friday.
Our patients’ records are computerised and accessible from each of the Surgery buildings.
We will try to offer you an appointment that meets your requirements of doctor and location. There will be times, however, when the only appointment available will be with a doctor other than your regular doctor and at a different building.
Some GP appointments may be booked in advance, please ask the Reception team for a convenient appointment.
Our practice nursing team appointments may be booked up to four weeks in advance.
Routine checks for blood pressure, contraceptive pills and HRT etc., can be booked with a practice nurse.
PLEASE REMEMBER THAT ALL INBOUND AND OUTBOUND CALLS TO THE PRACTICE MAY BE RECORDED
If possible please try to telephone reception before 10:00 if you require a home visit.
You may only request a home visit if you are housebound or are too ill to visit the practice.
A GP will telephone you prior to your requested visit, during the telephone call the GP will carry out an initial assessment of your condition and will only visit you at home if they think that your medical condition requires it. The GP will also decide how urgently a visit is needed.
You can be visited at home by a community nurse if you are referred by your GP.
You should also be visited at home by a health visitor if you have recently had a baby, or if you are newly registered with a GP and have a child under five years.
If you need to cancel your appointment, please call the main surgery number 01803 312233 and select Option 1.
Telephone consultations are a convenient way for you to seek advice from your GP without the need to visit the surgery.
During a telephone consultation the Doctor will carry out an initial assessment of your medical condition and - if appropriate - will book you a convenient appointment to visit the surgery and see a GP. In many cases an appointment is not necessary, GPs can give advice and also prescribe medication during your phone call. Your prescription will be sent electronically to the pharmacy of your choice.
When you request a telephone consultation, reception staff will inform you of when approximately the GP will call you. This is not an accurate time and the actual call time may vary.
Prior to your appointment with your GP or nurse :
Health Monitors (health pods) are available at all surgeries for all of our patients to use - and the good news is you don't even have to have an appointment booked to take advantage of this service!
Just call in today and ask one of our receptionists for their help on how to use the machine if you need it.
The Health Monitor will provide you with details of your height, weight, blood pressure and pulse on a printed slip. These details will also be automatically downloaded to your medical record.
If you have an appointment with a GP or a Nurse then PLEASE USE THE POD BEFORE YOUR APPOINTMENT. The accurate data provided will assist your clinician with your care and will save appointment time
If you are referred to another healthcare professional by your GP then please use the pod either before or after your appointment as the information generated is needed for your referral. We regret that without this information your referral may be delayed.
ONLINE SERVICES & PATIENT ACCESS
Patient Access provides online services for patients. You can use Patient Access to;
To use the Patient Access service you must register at the surgery. You will need to provide evidence of your identity in the form of;
When you register, reception staff will give you a printed document containing your registration and login details. You can then visit the Patient Access website and register for online services.
Click here to go to the Patient Access website.
Please call between 10:00 and 14:00 to enquire about your test results as our reception staff will have more time to deal with your request between these times.
Many patients telephone for their results. We appreciate that this is for peace of mind, but it creates a large amount of unnecessary work for the staff who are already working at full steam.
Should a doctor have any concerns about your results, the surgery will contact you. If you feel that you must telephone for a result then please leave 7 working days before contacting us and in the case of an x-ray 3 weeks after you have had the x-ray taken.
A blood test is when a sample of blood is taken for testing in a laboratory. Blood tests have a wide range of uses and are one of the most common types of medical test. For example, a blood test can be used to:
A blood test usually involves the phlebotomist taking a blood sample from a blood vessel in your arm. and the usual place for a sample is the inside of the elbow or wrist, where the veins are relatively close to the surface. Blood samples from children are most commonly taken from the back of the hand. The child's hand will be anaesthetised (numbed) with a special cream before the sample is taken.
You can find out more about blood tests, their purpose and the way they are performed on the NHS Choices website.
An X-ray is a widely used diagnostic test to examine the inside of the body. X-rays are a very effective way of detecting problems with bones, such as fractures. They can also often identify problems with soft tissue, such as pneumonia or breast cancer.
If you have a X-ray, you will be asked to lie on a table or stand against a surface so that the part of your body being X-rayed is between the X-ray tube and the photographic plate.
An X-ray is usually carried out by a radiographer, a healthcare professional who specialises in using imaging technology, such as X-rays and ultrasound scanners.
You can find out more about x-ray tests, how they are performed, their function and the risks by visiting the NHS Choices website.
Access to urgent medical care
If you require urgent medical attention please dial 111
In the event of a life-threatening medical emergency please dial 999
Access to urgent care via the NHSquicker app
This free app provides live waiting and travel times for NHS services providing urgent care across Devon and Cornwall. NHSquicker provides information about the healthcare services available to you based on your location, helping you to choose the right services and spend less time waiting. The combined travel and waiting times estimate how long it will take you to be seen by each service.
Our emergency departments are busy, and often - for a minor injury - you could be seen quicker elsewhere.
Please remember to ring 999 in the event of a life-threatening emergency. NHSquicker gives you information about minor injuries units (MIUs), emergency departments, pharmacies, dentists, opticians, sexual health clinics and GP surgeries. If you are not sure where to go, you can dial 111 and they will direct you to the most appropriate place for your needs.
The information feed is provided by Northern Devon Healthcare NHS Trust (NDHT), Plymouth Hospitals NHS Trust, Royal Cornwall Hospitals NHS Trust (RCHT), Royal Devon & Exeter NHS Foundation Trust (RD&E), South Western Ambulance Services NHS Foundation Trust (SWASFT), Torbay & South Devon NHS Foundation Trust (TSDFT) and Claremont Medical Practice.
To download NHSquicker for Android
To download NHSquicker for Apple
You can also view the app through your web browser at www.nhsquicker.co.uk
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