Telephone Consultations with your Doctor
Telephone consultations are a convenient way for you to seek advice from your GP without the need to visit the surgery.
During a telephone consultation the Doctor will carry out an initial assessment of your medical condition and - if appropriate - will book you a convenient appointment to visit the surgery and see a GP. In many cases an appointment is not necessary, GPs can give advice and also prescribe medication during your phone call. Your prescription will be sent electronically to the pharmacy of your choice.
When you request a telephone consultation, reception staff will inform you of when approximately the GP will call you. This is not an accurate time and the actual call time may vary.
- ALL INBOUND AND OUTBOUND CALLS TO THE PRACTICE ARE ROUTINELY RECORDED
- When you book a call please ensure that we have a current, correct number for you
- Please tell us if you cannot accept calls at specific times of the day
- Please stay in an area where you have a mobile signal
- Please stay near your phone and answer it when it rings. The call will show as 'withheld' or 'unknown' and many people do not answer their phones when the GP calls.
- The GP will try your number TWICE
- If there is no reply, they will leave a message if possible
- The GP will then move on to the next call. It is not possible for the Doctor to try your line repeatedly throughout the day
- If you have missed the call, it will NOT be possible for the GP to call back again later that day, unless your condition is an emergency