ORDERING PRESCRIPTIONS DURING THE COVID-19 (CORONAVIRUS) OUTBREAK
Check what medicines you have at home before re-ordering your prescription.
To reduce the number of patients attending the practice at this time, prescriptions must be sent to a nominated pharmacy. Please let us know where you would like your prescription to be sent or tell your community pharmacist.
If you don’t need the medicine, don’t order it.
If you need the medicine in the future you can still request it.
This includes medicines that are prescribed to be used ‘as and when’ required.
You can order prescriptions online or move to electronic dispensing so you don’t need to visit the surgery - contact us via telephone (01803 312233) or email (firstname.lastname@example.org) for details of how you can register.
COLLECTION OF MEDICATION FROM PHARMACIES
Please be aware that the practice prescription team is currently very busy. Local pharmacies are also reporting increased pressure on their services.
The practice is currently receiving requests to ask pharmacies to deliver medications to patients who are isolating at home.
Please remember that current Government advice is that patients may leave their homes to collect medications - but as infrequently as possible.
If you are unable to leave your home then please make arrangements for delivery directly with your pharmacy. The practice cannot make delivery arrangements with your pharmacy on your behalf.
BABBACOMBE SURGERY CLOSING FROM 6pm ON TUESDAY 24th MARCH
Babbacombe surgery will be closed to patients from 6pm on Tuesday 24th March until further notice.
We have a reduced number of staff working at this time and we need to limit the amount of contact that patients have with our staff.
Patients are asked NOT to come to the practice unless they have an appointment booked.
If you have been asked to attend for an appointment you will be seen at St Marychurch surgery.
Prescription requests can be placed in the prescription boxes at the entrance to each site. Or requested online by Patient Access, or by email (email@example.com). Please make sure you have nominated a pharmacy so that your prescription is sent electronically to your chemist.
Wherever possible consultations are being conducted by phone, video consultation or by eConsult.
SAVE YOURSELF A TRIP AND HELP STOP THE SPREAD
CHANGES TO APPOINTMENTS SYSTEM TO REDUCE COVID-19 RISKS
Due to the current outbreak of COVID-19 the practice is taking steps to minimise the risk of exposure to Coronavirus for both patients and staff.
Over the coming weeks we will reduce routine “face to face” work, such as Health Checks, Chronic Disease Reviews (eg diabetes and asthma) and routine appointments with clinical staff.
We will move – temporarily - to a telephone consultation system for all appointments.
You will still be able to pre-book an appointment, but instead of coming to the surgery you will be phoned and will be asked not to present at the surgery unless advised to do so by a clinician. The doors to the Practice will be closed. You will be allowed to enter only if you have an appointment.
Please do not attend the surgery more than ten minutes before your appointment. This will reduce the numbers of patients waiting at any one time.
If a clinician needs to physically see you, they will ask you to come to the surgery. In such cases, risks for both the patient and practice staff will have been assessed.
Our on-call system for urgent problems will not change.
By doing this, footfall through the surgery is reduced. This will minimise the risk of any transmission of the virus. It will also enable clinicians to spend more time with those patients who are in most need.
If you have a face-to-face appointment already booked you will be contacted personally if this needs to be changed to a telephone consultation.
Patients who do not use online services (Patient Access) to order repeat prescriptions are asked to drop their prescription requests into the script boxes in the lobby of each surgery – there is no need to bring your request to the reception desk.
Please also consider using our online service – eConsult – which can be used for;
- Self-checking symptoms
- Queries about a range of conditions
- Advice about your health and medications
- Requesting a sick/fit note
Visit www.brunelmedicalpractice.co.uk to send your eConsult to a GP. You will receive a reply from the practice within two working days. All Brunel patients can use eConsult. You do not have to register with ID to use it.
We appreciate that some of these changes may be alarming. Therefore we would like to reassure patients that the practice is doing everything possible to ensure choice for patients whilst concentrating our efforts on those who need urgent care, during a time of increased demand on our services.
TEMPORARY SHIPHAY SURGERY CLOSURE - IMPORTANT UPDATE FOR PATIENTS
The Practice has decided to close Shiphay Surgery from
6pm on Wednesday 18 March until further notice.
Current isolation guidance means that we have a reduced number of staff working at the practice. All of your healthcare needs will be met by the team working at Babbacombe and St Marychurch.
Where possible, we are managing patients through telephone consultations and eConsults. Please call Reception on 01803 312233 as normal or complete an eConsult for health advice.
Prescription requests can be dropped into the external post box at the surgery. Requests will be processed as normal. Please allow 72 working hours for your prescription to be generated.
PLEASE NOTE: During the closure of the surgery, the practice may decide to use the site as an administration hub. You may see staff entering and leaving the building. However, the surgery will remain closed and there will be no access to patients.
STAY AT HOME IF YOU HAVE CORONAVIRUS SYMPTOMS
Stay at home if you have either:
- a high temperature – you feel hot to touch on your chest or back
- a new, continuous cough – this means you've started coughing repeatedly
Do not go to a GP surgery, pharmacy or hospital.
You do not need to contact 111 to tell them you're staying at home.
Testing for coronavirus is not needed if you're staying at home.
For more information, please visit nhs.uk/conditions/coronavirus-covid-19
RESCUE PACK INFORMATION & CORONAVIRUS
Some of you may have seen that there us information on social media regarding the use of rescue packs for patients with COPD or asthma.
These are usually used for COPD/asthma patients who are at risk of BACTERIAL infections and are only started for specific symptoms.
These rescue packs will be of no benefit if you contract COVID-19 as this is a VIRAL infection. Antibiotics will not treat a viral infection.
Patients who clinically need a rescue pack have this discussed at their annual review with one of our Respiratory Nurses.
We are not able to issue rescue packs to all COPD/asthma patients as it won't necessarily be the safest option for each patient.
Please don't contact the practice regarding rescue packs if you have not previously had a rescue pack from us.
NHS VOLUNTEER RESPONDERS
Click on the link below to find out how to become an NHS Volunteer Responder
HANDi PAEDIATRIC APP - ADVICE ON COMMON CHILDRENS' ILLNESSES
You can download the free HANDi app from the Google play store (Android) or the App Store (Apple).
The app gives expert advice for parents and carers about common childhood illnesses.
COMMUNITY CORONAVIRUS HELPLINE
Neighbours are being encouraged to look out for one anther as the Coronavirus crisis deepens around the Bay.
Please click here to see information from the torbay Community Development Trust about how you can help the elderly, unwell and those who are self-isolating.
Click here to visit the helpline's website and enter details of help you may require or assistance that you can give.
THE PRACTICE PROPOSES RELOCATION TO A SINGLE SITE
The practice is proposing a move from the three current sites at Babbacombe, St Marychurch and Shiphay to a single - much larger - surgery in Torquay town centre.
Click on the picture to read a letter from the Practice Manager, Rachael Lankshear, explaining the proposal.
We would appreciate it if you could scroll to the bottom of this page and complete our short survey to give us your feedback about our proposals.
FURTHER INFORMATION & DETAILS
Click on the picture to read more information about...
- Why the practice needs to move to a single site
- How and why the site has been chosen
- The benefits to our patients
- The answers to frequently asked questions about the plans
NEW PRACTICE PREMISES - PATIENT CONSULTATION - NOW CANCELLED
PLEASE NOTE THAT THESE DROP-IN SESSIONS HAVE BEEN CANCELLED DUE TO THE COVID-19 OUTBREAK.
Sessions will be re-scheduled in due course.
The first stage of patient consultation about the proposed move is complete.
The Brunel Patient Participation Group (PPG) have arranged six afternoon drop-in sessions across all sites.
Members of practice staff and the PPG, and representatives from Healthwatch will be available to talk to you about the practice's proposal to move away from the three current sites to a single, new health centre in the old magistrates' court in the town centre.
Please drop into any of the sessions any time between 2pm and 6pm.
We will give you more information, and show you draft plans for the new health centre. It will also be an opportunity for you to ask questions about the move and the new facilities and services that the practice proposes to offer. You will also be able to give us your suggestions and feedback.
We hope that you will be able to join us at one of these sessions.
In the meantime, or if you cannot attend any of the sessions, you can email firstname.lastname@example.org with your suggestions and feedback.
DROP-IN SESSIONS ARE NOW CANCELLED DUE TO COVID-19 OUTBREAK
Drop-in sessions will be held at...
Thursday 26th March
Friday 3rd April
ST MARYCHURCH SURGERY
Friday 27th March
Wednesday 8th April
Thursday 2nd April
Tuesday 7th April
All sessions will be held between 2pm and 6pm
HEALTH VISITOR CLINICS
FEBRUARY 2020 - THE CASTLE CIRCUS CHILD HEALTH CLINIC IS MOVING
The last Health Visitor clinic at Castle Circus Health Centre will be held on Wednesday 26th February 2020.
From 4th March Health Visitors will be running an integrated clinic with our partners - Action for Children . These clinics will be held....
On Wednesdays between 9.30am and 11.30am
At UPTON VALE BAPTIST CHURCH, ST Marychurch Road, Torquay TQ1 3HY (opposite the Library).
For additional information aboout all Health Visitor clinics across Torbay please visit our website www.tsdft.uk/0-19